Refund policy

Welcome to Cashmere and Ivory's return page. We offer returns for store credit, exchanges and/or refunds. 

• Store credit and/or exchanges must be initiated and mailed within 30 days of order delivery. 
  
• Refunds must be initiated and mailed within 10 days of order delivery. 
  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If item appears worn, has makeup or other stains, smell of perfume or smoke, excessive pet hair, you item will not be accepted and returned at your expense. You’ll also need the receipt or proof of purchase. 

Final sale items are not returnable. 

To start a return, you can contact us at jade@cashmereandivory.com. Please note that returns will need to be sent to the following address: 2205 W. 136th Ave. #106 Broomfield, CO 80023.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jade@cashmereandivory.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jade@cashmereandivory.com.